Hr Service Delivery Lead - Hrss

Weatherford International

Bengaluru, India
On-site
10 years managerial experience in hr service delivery
Oracle hcm or similar hris proficiency
Vendor management for tcs and accenture
Weatherford International is seeking an HR Service Delivery Lead to oversee operations of the internal Helpdesk and manage vendor relationships in Bengaluru, India. The ideal candidate will have extensive HR Service Delivery experience, strong analytical skills, and the ability to drive process improvements

Job Summary

  • The role provides operational coverage and oversight for the internal WFRD Helpdesk team while managing vendor relationships with TCS and Accenture.
  • Candidates will be responsible for monitoring Service Level Agreements, driving continuous improvement projects, and leading helpdesk automation initiatives to realize time and cost savings.
  • This position requires a strong partnership with HR stakeholders and vendors to ensure compliance, manage workload balance, and migrate new activities into shared services.

Matching Summary

Match Score: 85

Weatherford International is seeking an HR Service Delivery Lead to oversee operations of the internal Helpdesk and manage vendor relationships in Bengaluru, India. The ideal candidate will have extensive HR Service Delivery experience, strong analytical skills, and the ability to drive process improvements.

Skills & Requirements

Must-have

  • 10 years managerial experience in HR Service Delivery
  • Oracle HCM or similar HRIS proficiency
  • Vendor management for TCS and Accenture
  • SLA and KPI reporting and monitoring
  • Helpdesk operations oversight and quality control

Nice-to-have

  • Experience with AI and automation initiatives
  • Strong consultative and partnering skills
  • Knowledge management article development
  • Ability to drive continuous improvement projects
  • Adaptability to change across multiple locations

Key Requirements

  • Bachelor's degree in business administration or social disciplines
  • Minimum 10 years of managerial experience in HR Service Delivery
  • Proficiency in Oracle HCM or similar platforms

Work Rights

Not specified

Tailored Resume

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