Banamex Apps Support Intmd Analyst - C11 - Ciudad De Mexico
Workforcity
Ciudad De Mexico, , Mexico
Apps support procedures and concepts
Problem management tools knowledge
Disaster recovery testing participation
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications and acts as a liaison between users, internal technology groups, and vendors
Job Summary
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications and acts as a liaison between users, internal technology groups, and vendors.
The role involves participating in disaster recovery testing, application releases, and maintaining technical support documentation while analyzing applications for risks and vulnerabilities.
The position requires the ability to operate with limited supervision, exercise professional judgment, and act as a subject matter expert to senior stakeholders.
Matching Summary
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications and acts as a liaison between users, internal technology groups, and vendors.
Skills & Requirements
Must-have
apps support procedures and concepts
problem management tools knowledge
disaster recovery testing participation
application release and deployment
technical support documentation
risk and security analysis
communication and diplomacy skills
Nice-to-have
customer service and interpersonal skills
team collaboration and information sharing
planning and organizing workload
commercial awareness
standardization of procedures
bug fix prioritization cooperation
Key Requirements
2-5 years experience
Bachelor’s/University degree or equivalent experience
basic business knowledge of financial markets and products
knowledge of monitoring tools like Splunk, AppDynamics, Dynatrace