Director, Client Services (Retirement Services)

ADP

El Paso, Texas, United States
Not specified; not specified; best-in-class benefi...
On-site
10+ years call center experience
3+ years direct leadership experience
Manage ~60 headcount across us
This role involves leading a virtual and matrix-managed organization of approximately 60 employees to ensure superior client and associate experiences

Job Summary

  • This role involves leading a virtual and matrix-managed organization of approximately 60 employees to ensure superior client and associate experiences.
  • The position requires daily oversight of call center activities including workforce planning, resource allocation, and performance management against core KPIs.
  • ADP offers a culture that values equity, inclusion, and belonging with best-in-class benefits starting on Day 1 and opportunities for continuous learning.

Matching Summary

This role involves leading a virtual and matrix-managed organization of approximately 60 employees to ensure superior client and associate experiences.

Salary

Not specified; Not specified; Best-in-class benefits start on Day 1

Skills & Requirements

Must-have

  • 10+ years call center experience
  • 3+ years direct leadership experience
  • Manage ~60 headcount across US
  • Hybrid work arrangement (3 days office)
  • Call center KPI management expertise

Nice-to-have

  • FINRA certifications preferred
  • Retirement industry experience
  • Strong talent acquisition skills
  • HCM knowledge beneficial
  • Adaptability in fast-paced environment

Key Requirements

  • 10+ years related direct experience
  • 3+ years direct leadership or managerial experience
  • College degree preferred but not required
  • Military experience acceptable alternative
  • El Paso, TX location requirement

Work Rights

Not specified

Tailored Resume

Cover Letter