The Senior Application Support Specialist provides advanced, application support and serves as the escalation point for complex issues that cannot be resolved through existing knowledge bases
Job Summary
The Senior Application Support Specialist provides advanced, application support and serves as the escalation point for complex issues that cannot be resolved through existing knowledge bases.
This role combines deep technical troubleshooting, scripting, and analytical skills to identify patterns, resolve previously undocumented issues, and continuously improve application support maturity.
The Senior Application Support ensures end-to-end reliability, resilience, and performance of critical applications.
Matching Summary
The Senior Application Support Specialist provides advanced, application support and serves as the escalation point for complex issues that cannot be resolved through existing knowledge bases.
Skills & Requirements
Must-have
Advanced application support
Java and .NET systems
Deep technical troubleshooting
Scripting and analytical skills
Root cause analysis (RCA)
Major incident (MI) bridges
Nice-to-have
SRE principles
JVM tuning
Fault tolerance
Scalability and recoverability
Automation frameworks
Key Requirements
6-7+ years of experience
Advanced expertise in troubleshooting enterprise applications
Strong scripting and programming skills
Proficiency with SQL and relational databases
Strong working knowledge of Java and/or .NET application architectures
Experience analyzing application logs, metrics, and event data
Demonstrated ability to resolve incidents without predefined procedures