Customer Operations

Xerox Corporation

Mexico
On-site
Manage complex service delivery operations
Financial oversight of p&l and contracts
Lead cross-functional teams and partners
Xerox Corporation is seeking a Managed Services Operations Manager for their Customer Operations team in Mexico. This role focuses on delivering high-quality service for clients, managing financial performance, and ensuring operational excellence across various business functions

Job Summary

  • Drive client success through operational excellence by leading the delivery of managed services contracts.
  • Manage customer financial performance including P&L, contract modifications, and operational governance activities.
  • Serve as the primary point of contact for client stakeholders offering strategic support and day-to-day guidance.

Matching Summary

Match Score: 85

Xerox Corporation is seeking a Managed Services Operations Manager for their Customer Operations team in Mexico. This role focuses on delivering high-quality service for clients, managing financial performance, and ensuring operational excellence across various business functions.

Skills & Requirements

Must-have

  • Manage complex service delivery operations
  • Financial oversight of P&L and contracts
  • Lead cross-functional teams and partners
  • Ensure SLA and KPI compliance
  • Device lifecycle management expertise

Nice-to-have

  • Proactive approach to resolving issues
  • Strategic client relationship support
  • Continuous improvement mindset
  • Strong attention to detail
  • Innovation in operational efficiencies

Key Requirements

  • Degree or equivalent work experience in business or operations
  • Experience managing complex service delivery operations
  • Strong skills in financial oversight and client communication

Work Rights

Not specified

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