Workday is seeking a Senior Production Readiness Manager for a fully remote role in India, focusing on ensuring successful deployment and performance of their products for large customers. The ideal candidate should possess strong technical expertise, exceptional project management skills, and a passion for customer relations
Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This role requires a candidate with 7+ years of technical support experience and 5+ years in customer support focusing on ERP system performance.
The position involves coordinating internally to meet project deliverables, managing expectations, and driving timely resolution of issues for strategic customers.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager for a fully remote role in India, focusing on ensuring successful deployment and performance of their products for large customers. The ideal candidate should possess strong technical expertise, exceptional project management skills, and a passion for customer relations.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years technical support experience
5+ years ERP system performance support
BS or MS in Technical Degree
Workday product architecture knowledge
Crisis management and escalation handling
Nice-to-have
Experience with HR and Payroll applications
Ability to thrive with ambiguity
Strong storytelling for technical concepts
Project management experience
Passion for learning new products
Key Requirements
7+ years providing technical support for complex software
5+ years in customer support or consulting with ERP focus
BS or MS in Computer Science, MIS, or equivalent
Experience with Workday HR, Time Tracking, Financials, or Payroll