Support Applications L2

Marsh & McLennan Companies Inc

Mexico City, Mexico
**
Mean stack support and development
Postgres database management
Api (rest/json/graphql) experience
** Marsh & McLennan Companies is seeking a Support Applications L2 professional in Mexico City to provide Level 2 support for application issues, database management, and incident resolution. The role requires strong technical skills, particularly in MEAN stack, Postgres, and cloud technologies, while offering hybrid work flexibility. **

Job Summary

  • This role focuses on providing Level 2 support for applications, including database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.
  • Key responsibilities include analyzing support tickets, coordinating with IT teams, performing root cause analysis for high-priority tickets, and communicating updates to stakeholders.
  • The company fosters a vibrant and inclusive culture, offering professional development opportunities, interesting work, and a supportive environment.

Matching Summary

Match Score: 75

** Marsh & McLennan Companies is seeking a Support Applications L2 professional in Mexico City to provide Level 2 support for application issues, database management, and incident resolution. The role requires strong technical skills, particularly in MEAN stack, Postgres, and cloud technologies, while offering hybrid work flexibility. **

Skills & Requirements

Must-have

  • MEAN Stack support and development
  • Postgres database management
  • API (Rest/JSON/GraphQL) experience
  • Postman/Bruno and GitHub proficiency
  • Kubernetes/Docker hands-on experience
  • MS SQL Server hands-on experience
  • ITSM Tools (ServiceNow, JIRA)
  • Monitoring Tools (Data Dog, Splunk)

Nice-to-have

  • AWS/Azure cloud technologies
  • ITIL certification
  • Excellent English communication skills
  • Debugging and troubleshooting skills
  • Analytical and design capabilities
  • Organizational and time management skills
  • AI monitoring experience
  • Python scripting knowledge

Key Requirements

  • Degree in Computer Science/Information Technology
  • Minimum 1 year of experience in AI monitoring with Datadog & LangSmith
  • Basic understanding of AI traditional model, LLM model lifecycle, bias/accuracy, model drift
  • Understanding of Prompt engineering

Work Rights

Not specified

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