Job Summary

• The Client Success & Technical Solutions Team Manager will play a pivotal role in leading and scaling the DoorDash for Business Customer Success Team.
• As a leader of our Client Success Team, you will oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers.
• You will implement account tracking and monitoring systems to ensure no deal falls through the cracks, while providing timely updates and escalations to cross-functional partners and leadership.

Matching Summary

Salary

$125,800—$185,000 USD; Equity grants; Comprehensive benefits package

Skills & Requirements

Key Requirements

• 6+ years of experience in Customer Success, Technical Solutions, or similar roles
• 3+ years of people management experience
• SQL proficiency
• Experience with data warehouses (e.g., Snowflake)
• Experience building dashboards and data models

Work Rights