Guest Service Agent - Novotel Sydney City Centre

Sofitel Sydney Wentworth

Sydney, Australia
Not specified; not specified; benefits: work your ...
On-site
Previous hotel customer service experience
Strong knowledge of opera cloud systems
Ability to work rotating roster including overnight shifts
The role involves delivering service excellence from check-in to check-out while managing front office tasks like reservations and guest accounts

Job Summary

  • The role involves delivering service excellence from check-in to check-out while managing front office tasks like reservations and guest accounts.
  • Candidates must be available to work a rotating roster that includes mornings, afternoons, and overnight shifts.
  • Employees will have the opportunity to be mentored by experienced Accor Hospitality professionals within an inclusive company culture.

Matching Summary

The role involves delivering service excellence from check-in to check-out while managing front office tasks like reservations and guest accounts.

Salary

Not specified; Not specified; Benefits: Work Your Way, Learn Your Way, Experience Benefits Your Way

Skills & Requirements

Must-have

  • Previous hotel customer service experience
  • Strong knowledge of Opera Cloud systems
  • Ability to work rotating roster including overnight shifts

Nice-to-have

  • Microsoft Office proficiency
  • Pride in personal presentation
  • Passionate dedication to guest satisfaction

Key Requirements

  • Valid Australian working rights required

Work Rights

Valid Australian working rights required

Tailored Resume

Cover Letter