Job Summary

• Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.
• Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and roadmap alignment) that accelerate adoption and maturity.
• Contribute to continuous improvement of Specialized CS motions by sharing learnings, refining playbooks, and helping standardize approaches that can scale without increasing cost to serve.

Matching Summary

Salary

Base: $95,000 USD - $142,600 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits

Skills & Requirements

Key Requirements

• 3+ years of experience in customer-facing services role
• 3+ years of experience managing customer relationships
• 3+ years of Contract Lifecycle Management (CLM) experience
• Proven ability to lead complex, strategic customer engagements
• Strong experience using data and adoption metrics
• Excellent verbal and written communication skills
• Demonstrated ability to collaborate effectively
• Comfortable operating in evolving, incubating environments
• Ability to travel up to 10%

Work Rights