Base salary + cash-based incentive program; compre...
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10+ years medical device experience
Leadership of customer operations team
Strategic direction and business planning
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The Integer Group is seeking a Senior Manager of Customer Operations to lead the Customer Operations team, ensuring exceptional service delivery and operational excellence. The ideal candidate should have over ten years of experience in the medical device field, emphasizing customer advocacy and strategic collaboration across multiple functions.
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Job Summary
The Senior Manager leads the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
This role acts as the site-based customer champion, developing forecasts for the S&OP process and supporting factory direct and enterprise customers.
The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, and a 401(k) plan with matching contributions.
Matching Summary
Match Score: 75
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The Integer Group is seeking a Senior Manager of Customer Operations to lead the Customer Operations team, ensuring exceptional service delivery and operational excellence. The ideal candidate should have over ten years of experience in the medical device field, emphasizing customer advocacy and strategic collaboration across multiple functions.
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Salary
Base salary and cash-based incentive program; Comprehensive benefits including medical, dental, vision; 80 hours holidays plus PTO
Skills & Requirements
Must-have
10+ years medical device experience
Leadership of Customer Operations team
Strategic direction and business planning
Order entry and quoting process management
Cross-functional collaboration with Sales and Quality
Nice-to-have
Experience with Oracle or SAP systems
Ability to read design drawings
ISO certification audit participation
Strong problem-solving skills
Resilience in dynamic environments
Key Requirements
Bachelor's degree in business or related field
Minimum 10 years experience in medical device field