Senior Director Information Technology

Guarantymortgage

**
Enterprise change management leadership
Servicenow platform ownership
Itsm change management processes
** Guarantymortgage is seeking a Senior Director of Information Technology to lead enterprise Change Management and oversee the ServiceNow platform. This hybrid role requires extensive experience in IT operations, change management, and platform governance, focusing on enhancing service delivery and operational outcomes. **

Job Summary

  • The Sr Director - Information Technology is responsible for providing enterprise leadership, governance, and strategic direction for Change Management and the ServiceNow platform.
  • This position leads the modernization of change enablement practices, oversees ServiceNow platform strategy and roadmap, and partners closely with infrastructure, application, security, and business leaders to improve service reliability, delivery velocity, and operational outcomes.
  • Company benefits include medical, dental, and vision insurance, a 401(k) with employer match, paid parental leave, and tuition reimbursement.

Matching Summary

Match Score: 75

** Guarantymortgage is seeking a Senior Director of Information Technology to lead enterprise Change Management and oversee the ServiceNow platform. This hybrid role requires extensive experience in IT operations, change management, and platform governance, focusing on enhancing service delivery and operational outcomes. **

Skills & Requirements

Must-have

  • Enterprise Change Management leadership
  • ServiceNow platform ownership
  • ITSM Change Management processes
  • Modernize CAB and change governance
  • ServiceNow platform architecture
  • ITIL Change Enablement practices

Nice-to-have

  • High learning agility
  • Consultative and collaborative work style
  • Self-directed and comfortable with ambiguity
  • Strong business acumen
  • Professional maturity and integrity

Key Requirements

  • Bachelor’s degree in Information Technology or related field
  • 10+ years of experience in IT operations
  • Experience leading enterprise Change Management
  • Experience owning or governing the ServiceNow platform

Work Rights

Not specified

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