The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients
Job Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
Success is measured by guests feeling welcomed, confident, and well supported at every stage of their visit, and by teams being empowered to deliver consistently high service standards with ease.
JLL is committed to equal opportunity and building an inclusive workplace.
Matching Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
Skills & Requirements
Must-have
end-to-end guest experience
front-of-house leadership
service standards
guest journey design
team coaching
Nice-to-have
exceptional experience mindset
situational judgment
warm, optimistic, and inclusive way
hospitality credibility
Key Requirements
3-5 years experience
hospitality, workplace, or facilities environments
Experience supporting teams delivering customer or employee experience