Automation Remote Support Coordinator

E80 Group

San Pedro Garza García, MX
On-site
5 years automation field experience
Bachelor's degree required
English and spanish communication skills
The role involves managing a remote support front office team to ensure operating efficiency of E80 Group's automated intralogistics plants

Job Summary

  • The role involves managing a remote support front office team to ensure operating efficiency of E80 Group's automated intralogistics plants.
  • Responsibilities include guiding customers through troubleshooting processes, prioritizing support requests, and reducing machine downtime intervention times.
  • The position requires strong leadership skills to evaluate team performance, manage shifts, and promote continuous improvement activities.

Matching Summary

The role involves managing a remote support front office team to ensure operating efficiency of E80 Group's automated intralogistics plants.

Skills & Requirements

Must-have

  • 5 years automation field experience
  • Bachelor's degree required
  • English and Spanish communication skills
  • Ticketing process monitoring
  • Team rotation and shift scheduling

Nice-to-have

  • Strong analytical problem-solving skills
  • Customer service orientation
  • Leadership and team building abilities
  • IT tools proficiency

Key Requirements

  • Bachelor's degree
  • At least 5 years in automation field
  • Currently living in Monterrey area
  • Fluency in English and Spanish

Work Rights

Must be currently living in Monterrey area

Tailored Resume

Cover Letter