Renewal Specialist (remote)

Cengage

Base: $24.00 - $31.00 usd; bonus/equity: sales rol...
Fully remote
Strong organizational skills for multiple renewals
Experience managing crm systems and data
Excellent written and verbal communication skills
Cengage is seeking a Renewal Specialist to manage customer renewals and drive revenue growth through proactive engagement and collaboration. This remote position emphasizes strong organizational and communication skills, along with a customer-focused attitude, to ensure high retention and expansion of product usage

Job Summary

  • The Renewal Specialist is responsible for managing and driving customer renewals through proactive engagement and strategic prioritization.
  • This role ensures customer happiness, minimizes churn, and supports revenue growth by efficiently managing renewal opportunities.
  • Cengage values inclusion, engagement, and discovery, striving to ensure employees of all levels feel empowered to voice their ideas.

Matching Summary

Match Score: 85

Cengage is seeking a Renewal Specialist to manage customer renewals and drive revenue growth through proactive engagement and collaboration. This remote position emphasizes strong organizational and communication skills, along with a customer-focused attitude, to ensure high retention and expansion of product usage.

Salary

Base: $24.00 - $31.00 USD; Bonus/Equity: Sales roles often incorporate significant incentive compensation; Benefits: Comprehensive Total Rewards package including inclusive workplace initiatives

Skills & Requirements

Must-have

  • Strong organizational skills for multiple renewals
  • Experience managing CRM systems and data
  • Excellent written and verbal communication skills
  • Ability to prioritize work by urgency and value
  • Customer-focused attitude with proactive problem-solving

Nice-to-have

  • Previous experience in renewals or account management
  • Familiarity with education, publishing, or SaaS environments
  • Collaboration skills across sales and internal groups
  • Capacity to acquire comprehensive product understanding

Key Requirements

  • Experience managing CRM systems
  • Prior experience in renewals or account management preferred
  • Familiarity with sales processes and forecasting

Work Rights

Not specified

Tailored Resume

Cover Letter