It Specialist

datadriven-marketing.co.jp

New York, United States
Base: $85,000 to $105,000 py; bonus/equity: annual...
On-site
Google workspace administration
Macos, chromeos, ios, android support
Itil 4 processes
Provide hands-on support for U.S. users, contribute to ITIL-aligned processes, and ensure executives receive white-glove assistance

Job Summary

  • Provide hands-on support for U.S. users, contribute to ITIL-aligned processes, and ensure executives receive white-glove assistance.
  • Administer and enhance service-desk platform, support SLAs/OLAs reporting, and contribute to ITIL 4 processes.
  • Deliver white-glove support to executive leadership, including the CEO, with clear communication and rapid resolution.

Matching Summary

Provide hands-on support for U.S. users, contribute to ITIL-aligned processes, and ensure executives receive white-glove assistance.

Salary

Base: $85,000 to $105,000 per year; Bonus/Equity: annual bonus, equity grants; Benefits: healthcare, mental health, 401K matching, 5 weeks PTO, unlimited sick days

Skills & Requirements

Must-have

  • Google Workspace administration
  • macOS, ChromeOS, iOS, Android support
  • ITIL 4 processes
  • Freshservice or Jira Service Management
  • Workspace ONE UEM or Google Endpoint Management
  • white-glove executive support

Nice-to-have

  • proactive attitude
  • can-do attitude
  • smart problem-solving
  • accountability for follow-through

Key Requirements

  • 3-5 years of experience in IT support or service-desk roles
  • Working knowledge of ITIL processes
  • Experience with modern ITSM tools
  • Strong troubleshooting skills for macOS, ChromeOS, A/V, networking, and Google Workspace
  • Proven ability to communicate clearly with executives
  • Hands-on experience with Workspace ONE UEM or Google Endpoint Management
  • Excellent written and verbal communication in English

Work Rights

Not specified

Tailored Resume

Cover Letter