Group Customer Satisfaction Coordinator / Coordinateur De La Satisfaction Clients

Europcar Mobility Group

5+ years continuous improvement experience
Nps and customer satisfaction program management
Cross-functional change initiative leadership
The primary mission is to make the Voice of the Customer heard within the company and achieve Customer Satisfaction objectives

Job Summary

  • The primary mission is to make the Voice of the Customer heard within the company and achieve Customer Satisfaction objectives.
  • You will monitor Customer Satisfaction from booking to post-rental, reporting performance to the Management Board and steering KPIs like NPS and CSAT.
  • The role requires fostering a customer-centric culture by engaging all employees and assisting local counterparts in achieving their targets.

Matching Summary

The primary mission is to make the Voice of the Customer heard within the company and achieve Customer Satisfaction objectives.

Skills & Requirements

Must-have

  • 5+ years continuous improvement experience
  • NPS and customer satisfaction program management
  • Cross-functional change initiative leadership
  • Advanced data analysis and root cause analysis
  • Strong presentation skills for top management

Nice-to-have

  • Field experience in car rental industry
  • Lean certification
  • Fluency in European languages
  • Consulting background in CX topics
  • Experience with IT product line collaboration

Key Requirements

  • Master's Degree with statistics exposure
  • 5+ years relevant experience in continuous improvement
  • Proven success leading cross-functional change initiatives

Work Rights

Not specified

Tailored Resume

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