As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves having in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
Applicants must be available to cover a predetermined roster including Monday, Tuesday, Friday 11am-4pm and Saturday 9:45am-2:15pm.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support customers with credit product applications
Work in a busy retail banking environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic banking solutions
Problem solving and effective solution provision
Champion banking processes and procedures
Engage with digital banking technology
Key Requirements
Proven experience in customer service
Experience in financial services, retail or hospitality
Availability for specified roster days and hours
Ability to work in a commercial retail environment