Body Shop Customer Service Rep

Carbone Body Shop

Utica, NY, United States
$16.00-$20.00 ph; not specified; medical, dental +...
On-site
Maintain positive customer attitude
Respond promptly to inquiries
Communicate via multiple channels
Carbone Body Shop is seeking a Body Shop Customer Service Representative to deliver exceptional customer service and effectively resolve customer inquiries and complaints. The position requires a calm demeanor in stressful situations, strong communication skills, and a supportive attitude towards customers

Job Summary

  • The Collision Center is seeking a Customer Service Representative (CSR) to provide an excellent customer experience.
  • Responsibilities include maintaining a positive attitude, responding promptly to inquiries, communicating through various channels, and resolving complaints.
  • The role requires the ability to stay calm in stressful situations, computer proficiency, excellent communication skills, and prior customer support experience.

Matching Summary

Match Score: 85

Carbone Body Shop is seeking a Body Shop Customer Service Representative to deliver exceptional customer service and effectively resolve customer inquiries and complaints. The position requires a calm demeanor in stressful situations, strong communication skills, and a supportive attitude towards customers.

Salary

$16.00-$20.00 per hour; Not specified; Medical, Dental and Vision Plans

Skills & Requirements

Must-have

  • Maintain positive customer attitude
  • Respond promptly to inquiries
  • Communicate via multiple channels
  • Resolve customer complaints
  • Keep customer interaction records

Nice-to-have

  • Empathetic and professional demeanor
  • Problem-solving skills
  • High customer satisfaction

Key Requirements

  • Ability to stay calm in stressful situations
  • Comfortable using computers
  • Excellent verbal, phone, written and email communication skills
  • Experience working with customer support
  • At least 18 years of age
  • Valid license in state of residence
  • High School graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter