Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, USA
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success and account management
Enterprise saas solutions experience
Technical understanding of complex software
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
  • Workday offers a flexible work approach combining in-person and remote work, providing trust, tools to grow, and a supportive culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success and account management
  • Enterprise SaaS solutions experience
  • Technical understanding of complex software
  • Client training and onboarding
  • Global cross-functional collaboration
  • Troubleshooting and product support

Nice-to-have

  • HR and recruiting software domain expertise
  • Executive level relationship building
  • Account management and adoption planning
  • Excellent communication skills
  • Time management and data analysis
  • Ability to travel up to 30%

Key Requirements

  • 7+ years customer success experience (Sr. CSM)
  • 5+ years customer success experience (CSM)
  • Experience supporting enterprise SaaS solutions
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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