Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The role serves as a key liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products

Job Summary

  • The role serves as a key liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
  • Candidates must possess 3-5+ years of experience in customer-facing roles including issue resolution at both business owner and executive levels.
  • The team fosters a culture rooted in integrity, empathy, and shared enthusiasm while tackling big challenges with bold ideas.

Matching Summary

The role serves as a key liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday
  • Workday HCM Payroll or Financials expertise
  • Account management adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • Business or Technical degree preferred
  • London based only
  • Functional domain expertise with Financial software

Work Rights

Not specified

Tailored Resume

Cover Letter