Leads and supports dealer relationships to improve service performance, maximize equipment uptime, and enhance overall customer satisfaction
Job Summary
Leads and supports dealer relationships to improve service performance, maximize equipment uptime, and enhance overall customer satisfaction.
Drives the development of dealer technical and operational capability to ensure consistent, high‑quality service delivery across the region.
This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.
Matching Summary
Leads and supports dealer relationships to improve service performance, maximize equipment uptime, and enhance overall customer satisfaction.
Skills & Requirements
Must-have
maximize equipment uptime
improve service performance
drive customer satisfaction improvements
analyze key uptime and service KPIs
operate within established business process guidance
Nice-to-have
creating stronger, more sustainable communities
exploring new ideas and opportunities
building a better world
Key Requirements
Bachelor’s degree in Engineering, Mechanical/Industrial Engineering, Business, or a related technical field
5–8+ years of experience in heavy equipment, mining machinery, construction machinery, commercial vehicles, power systems, or technical service environments