Sportsbook Customer Support Analyst

Genius Sports

Tallinn, Estonia
On-site
Customer support to clients
Solving and prioritizing requests
Collaborating with internal teams
Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before

Job Summary

  • Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
  • You will be providing customer support to clients, solving and prioritizing incoming requests, collaborating with internal teams, and creating and maintaining a knowledge base.
  • We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together, offering a competitive salary and range of benefits.

Matching Summary

Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.

Skills & Requirements

Must-have

  • customer support to clients
  • solving and prioritizing requests
  • collaborating with internal teams
  • creating and maintaining knowledge base
  • excellent written and verbal English
  • strong problem-solving skills
  • confidence with computer systems

Nice-to-have

  • ability to multitask
  • prioritize tasks
  • working independently
  • working under pressure
  • prior customer support experience

Key Requirements

  • Prior experience in customer support is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter