Junior Engineer/ Engineer- Service

KONE Belgique & Luxembourg

Customer relationship management
Equipment safety and performance
Service contract requirements
Accountable for customer satisfaction through quality of service and precise communication, ensuring equipment safety and performance

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, ensuring equipment safety and performance.
  • Responsible for service operations, including technician safety, delivery according to contract, cost control, and resolving service and invoicing complaints.
  • Focuses on people management and leadership by ensuring technician motivation, competence development, performance objectives, and workload balancing.

Matching Summary

Accountable for customer satisfaction through quality of service and precise communication, ensuring equipment safety and performance.

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Service contract requirements
  • Technician performance management
  • Callout resolution and reduction

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Experience in service management
  • Sales lead processing
  • Cost control
  • Technician management
  • Tool and van management

Work Rights

Not specified

Tailored Resume

Cover Letter