Technical Support Technician - International (europe)
MicroAire Surgical Instruments LLC
Germany
Fully remote
Medical device hardware troubleshooting
On-site installation and configuration
Clinical environment awareness
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment
Job Summary
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems and ensure compliance with regulatory standards.
Matching Summary
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
Skills & Requirements
Must-have
Medical device hardware troubleshooting
On-site installation and configuration
Clinical environment awareness
Structured troubleshooting steps
Cross-cultural communication
Complaint identification and documentation
Nice-to-have
Relationship-based support
Continuous improvement mindset
Partnership with Sales, Quality, and Engineering
Represent MicroAire positively
Key Requirements
Bachelor's degree in technical discipline
Experience supporting medical devices
Experience with hospitals or healthcare professionals