Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in office)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role involves providing software support for Human Capital Management cases, with a focus on solving complex problems and delivering exceptional customer service

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role involves providing software support for Human Capital Management cases, with a focus on solving complex problems and delivering exceptional customer service.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • 24x7 coverage shift pattern

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • resilience with tight resolution timeframes

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Troubleshooting experience
  • log reading and analysis skill
  • Talent Management solutions support
  • Ability to engage and coordinate multiple teams
  • Human Capital Management experience

Work Rights

Not specified

Tailored Resume

Cover Letter