Customer Service Representative - Claremont (30.15 Hour/week)

CBA (Commonwealth Bank)

Claremont, Western Australia, Australia
Customer interaction and needs assessment
In-branch technology assistance
Transactional needs processing
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with

Job Summary

  • In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
  • We are looking for a Customer Service Representative to join our Claremont branch on a part time, 30.15 hr/wk basis!

Matching Summary

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

Skills & Requirements

Must-have

  • customer interaction and needs assessment
  • in-branch technology assistance
  • transactional needs processing
  • financial health checks
  • loan and credit card applications
  • adherence to bank procedures
  • customer feedback capture

Nice-to-have

  • building personal connections
  • proactive customer outreach
  • community event participation
  • team wellbeing focus
  • driving service improvement

Key Requirements

  • Must be available for predetermined roster
  • Ability to ask right questions and find solutions
  • Act with integrity and customer focus
  • Work independently and refer specialists
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter