Lead, coach, and develop a high-performing organization of CSMs dedicated to driving value and long-term success for customers in Japan
Job Summary
Lead, coach, and develop a high-performing organization of CSMs dedicated to driving value and long-term success for customers in Japan.
Oversee the complete customer lifecycle—onboarding through renewal—ensuring measurable improvements in customer activation, adoption, retention, expansion, and satisfaction.
Serve as the senior escalation point and strategic voice of the customer, collaborating closely with Professional Services, Sales, Success Engineering, Support, Channel, and other GTM partners to deliver unified, impactful customer outcomes.
Matching Summary
Lead, coach, and develop a high-performing organization of CSMs dedicated to driving value and long-term success for customers in Japan.
Skills & Requirements
Must-have
Customer Success leadership in Japan
Manage technology teams in Japan
Enterprise SaaS experience
Subscription-based models experience
Fluency in Japanese and English
Nice-to-have
Deep understanding of Japan market dynamics
Experience with Salesforce and CS tools
Strategic voice of the customer
Cross-functional GTM collaboration
Key Requirements
Direct leadership experience managing technology or Customer Success teams within Japan
Fluency in Japanese (read, write, speak)
English read, write, and speak
Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment
Proven experience in subscription-based models: renewals, negotiations, upselling, cross-selling
Track record of operational excellence, strategy and execution