It Service Delivery Lead

Manulife

Lapu Lapu City, Philippines
Hybrid
Manage high-performing teams
End-to-end technology solutions delivery
Operational excellence
Partner with MBPS management, Business Units, and cross-functional stakeholders to ensure seamless execution of digital initiatives, operational excellence, and continuous improvement

Job Summary

  • Partner with MBPS management, Business Units, and cross-functional stakeholders to ensure seamless execution of digital initiatives, operational excellence, and continuous improvement.
  • Conduct regular coaching, performance assessment and quarterly update of the individual development plan of each staff member.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Partner with MBPS management, Business Units, and cross-functional stakeholders to ensure seamless execution of digital initiatives, operational excellence, and continuous improvement.

Skills & Requirements

Must-have

  • Manage high-performing teams
  • End-to-end technology solutions delivery
  • Operational excellence
  • Continuous improvement
  • Digital initiatives execution
  • Global Technology strategy alignment

Nice-to-have

  • Innovative and process improvement mindset
  • Client and action-oriented
  • Creative and proactive thinker
  • Team-oriented yet able to work independently

Key Requirements

  • Five ( 5) or more years of IT Experience
  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, or any related course
  • Excellent escalation handling skills
  • Excellent coaching skills
  • Excellent planning skills
  • Excellent organizing skills
  • Excellent performance management skills

Work Rights

Not specified

Tailored Resume

Cover Letter