Product Lead Kyc Customer Interactions

ING

Belgium
Not specified (assumed hybrid)
Product lead customer interactions
Kyc customer interaction process
Digitalization and automation of cdd
ING is seeking a Product Lead for KYC Customer Interactions in Belgium, responsible for enhancing customer experience during the KYC process across digital and non-digital touchpoints. The role involves leading a team to implement efficient solutions while ensuring compliance with regulatory requirements

Job Summary

  • You deliver a state-of-the-art, frictionless exchange between KYC and our customers across various touchpoints, leading the implementation of solutions that ease customer experience in providing the required information.
  • You own the CDD customer interaction process end-to-end, including its change and delivery roadmap, and are accountable for the vision, functionality, technology, and user experience design.
  • You will have the opportunity to invest in your personal and professional growth through a wide variety of training, external certifications, conferences, and continuous coaching & feedback.

Matching Summary

Match Score: 85

ING is seeking a Product Lead for KYC Customer Interactions in Belgium, responsible for enhancing customer experience during the KYC process across digital and non-digital touchpoints. The role involves leading a team to implement efficient solutions while ensuring compliance with regulatory requirements.

Skills & Requirements

Must-have

  • Product Lead Customer Interactions
  • KYC customer interaction process
  • Digitalization and automation of CDD
  • Customer Journey Experts
  • Strategic roadmaps
  • Process Control and Performance Adherence

Nice-to-have

  • Customer-centric solutions
  • Organizational savvy
  • Strategic mindset
  • Tech savvy
  • Continuous improvement cycles
  • Adaptable communication style

Key Requirements

  • Master's Degree
  • Experience in defining strategies and policies
  • Relevant experience in digitalization and automation of CDD workflow solutions
  • Proven track record in processes of digitalization, backlog management and resource planning
  • Proven track record in turning data into insights into action
  • Sound experience in building and executing strategic roadmaps
  • Excellent level of English

Work Rights

Not specified

Tailored Resume

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