Service Desk Analyst

ELLIOTT MOSS CONSULTING PTE. LTD.

Singapore, Singapore
Primary point of contact for inquiries
Meeting service level agreements slas
Backup resource during contingency situations
Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders

Job Summary

  • Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders.
  • Drive client and stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements and service level agreements.
  • Perform administrative and reporting duties including collecting, analyzing, and interpreting data to generate actionable insights.

Matching Summary

Match Score: 75

Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders.

Skills & Requirements

Must-have

  • Primary point of contact for inquiries
  • Meeting service level agreements SLAs
  • Backup resource during contingency situations
  • Reviewing L2 Support ticket updates
  • Preparing ad-hoc reports and data analysis

Nice-to-have

  • Proactive follow-up with teams
  • Generating actionable insights
  • Supporting process improvements

Work Rights

Not specified

Tailored Resume

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