Senior Technical Engineer, Customer Support (rpgle, Cl)

Finastra

Not specified; not specified; benefits: unlimited ...
Hybrid
Rpgle programming experience
Cl programming experience
Sql debugging skills
The role serves as the key interface between Finastra clients and the organization to ensure world-class customer experience

Job Summary

  • The role serves as the key interface between Finastra clients and the organization to ensure world-class customer experience.
  • Responsibilities include performing technical investigations with root cause analysis and validating defects thoroughly before release.
  • Finastra offers flexible benefits including unlimited vacation, hybrid working arrangements, and comprehensive well-being programs.

Matching Summary

The role serves as the key interface between Finastra clients and the organization to ensure world-class customer experience.

Salary

Not specified; Not specified; Benefits: Unlimited vacation, hybrid work, medical insurance, retirement plan

Skills & Requirements

Must-have

  • RPGLE programming experience
  • CL programming experience
  • SQL debugging skills
  • iSeries operating system knowledge
  • Customer support in banking sector
  • Root cause analysis capabilities

Nice-to-have

  • Java development background
  • Eclipse debugging tools usage
  • Beta delivery testing experience
  • On-site client issue handling
  • WebEx session facilitation
  • Technical documentation writing

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • At least 5 years of Customer Support or Banking experience
  • Willingness to work shifts and Philippine holidays

Work Rights

Not specified

Tailored Resume

Cover Letter