Service Delivery Field Support Engineer (l1)

NTT AUSTRALIA PTY

Hybrid
First-line technical support
Incident management
Networking technologies knowledge
The Networking Service Delivery Field Support Engineer (L1) is responsible for providing professional onsite technical support to clients

Job Summary

  • The Networking Service Delivery Field Support Engineer (L1) is responsible for providing professional onsite technical support to clients.
  • This role aims to ensure zero missed Service Level Agreement (SLA) conditions by managing incidents effectively.
  • NTT DATA embraces diversity and inclusion, providing an environment where employees can grow and thrive.

Matching Summary

The Networking Service Delivery Field Support Engineer (L1) is responsible for providing professional onsite technical support to clients.

Skills & Requirements

Must-have

  • First-line technical support
  • Incident management
  • Networking technologies knowledge

Nice-to-have

  • Positive client experience
  • Ability to adapt to change
  • Effective communication skills

Key Requirements

  • Bachelor's degree in Information Technology
  • Entry level experience in Networking technologies
  • Associate level certification in Networking

Work Rights

Not specified

Tailored Resume

Cover Letter