Enterprise Systems Service Owner

Linklaters

Base: $105,000 - $155,000; bonus/equity: discretio...
Enterprise-level it systems management
Level 2 support service delivery
Itsm best practices implementation
The role focuses on delivering Level 2 support services for major firm-wide systems while managing escalations impacting multiple functions globally

Job Summary

  • The role focuses on delivering Level 2 support services for major firm-wide systems while managing escalations impacting multiple functions globally.
  • Candidates must collaborate closely with Product Owners to ensure service delivery aligns with long-term product development goals and timelines.
  • The position requires monitoring service performance using metrics and analytics to drive continuous improvement for a diverse global user base.

Matching Summary

The role focuses on delivering Level 2 support services for major firm-wide systems while managing escalations impacting multiple functions globally.

Salary

Base: $105,000 - $155,000; Bonus/Equity: Discretionary bonuses included; Benefits: Overtime pay and other benefits available

Skills & Requirements

Must-have

  • Enterprise-level IT systems management
  • Level 2 support service delivery
  • ITSM best practices implementation
  • Root cause analysis and problem management
  • Global stakeholder collaboration

Nice-to-have

  • Strategic mindset for business alignment
  • Experience in legal sector compliance
  • Commitment to inclusivity and transparency
  • Continuous personal growth orientation

Key Requirements

  • Proven experience managing enterprise-level IT systems
  • Strong understanding of ITSM best practices
  • Familiarity with regulatory and data privacy requirements
  • Demonstrated ability to assess service performance

Work Rights

Not specified

Tailored Resume

Cover Letter