Regional Manager, Customer Success (west)

Eltropyinc

Santa Clara, CA, United States
Base: $150,000-$160,000; bonus/equity: not specifi...
On-site
Lead csm team
B2b saas experience
Customer health scoring
Eltropy is seeking a Regional Manager for Customer Success in the Western USA, responsible for coaching a team of Customer Success Managers while directly engaging with clients. The role requires strong leadership skills, B2B SaaS experience, and a willingness to travel for customer engagements

Job Summary

  • This is a player-coach role to start, where you will carry accounts alongside your team and be present for high-stakes executive conversations.
  • You will lead a team of 5–8 Customer Success Managers covering the Western part of USA, focusing on regional performance metrics.
  • Eltropy is on a mission to disrupt the way people access financial services using a world-class digital communications platform.

Matching Summary

Match Score: 85

Eltropy is seeking a Regional Manager for Customer Success in the Western USA, responsible for coaching a team of Customer Success Managers while directly engaging with clients. The role requires strong leadership skills, B2B SaaS experience, and a willingness to travel for customer engagements.

Salary

Base: $150,000-$160,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • lead CSM team
  • B2B SaaS experience
  • customer health scoring
  • renewal workflows
  • executive-level communication
  • cross-functional alignment

Nice-to-have

  • player-coach role
  • develop CSMs
  • on-site customer engagement
  • AI and contact center capabilities

Key Requirements

  • 3-5 years leading CSM team
  • Dive deep into customer situations
  • Coaching instinct
  • CS operations fundamentals
  • Comfort traveling within the West

Work Rights

Not specified

Tailored Resume

Cover Letter