Director, Technical Support & Customer Success For Slack
SALESFORCE
Technical support
Customer success management
Enterprise customer support
This leader will oversee teams of managers and individual contributors who support customers across the entire lifecycle — from technical issue resolution to proactive success planning and value realisation
Job Summary
This leader will oversee teams of managers and individual contributors who support customers across the entire lifecycle — from technical issue resolution to proactive success planning and value realisation.
Manage key metrics which will measure the effectiveness of the team in meeting key goals such as customer satisfaction, productivity, time to resolve, and service level objective attainment.
Ensure customers launch Slack successfully, adopt it widely and gain continuous business value.
Matching Summary
This leader will oversee teams of managers and individual contributors who support customers across the entire lifecycle — from technical issue resolution to proactive success planning and value realisation.
Skills & Requirements
Must-have
Technical Support
Customer Success Management
Enterprise Customer Support
Cloud/SaaS Software Environment
Global Customer Support
Nice-to-have
AI CRM
Agentforce
Positive, diverse, and encouraging culture
Curious, inventive, and collaborative
Key Requirements
10+ years in technical support and/or customer success
5+ years at management level
Experience managing multiple teams
BA/BS Degree in technical field or equivalent experience