Director, It Field Services & Infrastructure

Georgetown University

Washington, DC, USA
Base: $80,429.00 - $157,238.93; bonus/equity: not ...
Onsite
7-10 years it operations experience
3-5 years supervisory leadership capacity
Team management of seven engineers
The Director provides strategic leadership for high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses

Job Summary

  • The Director provides strategic leadership for high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses.
  • This role oversees the lifecycle of field-based technology and manages a team of specialized engineers to ensure seamless service continuity.
  • Georgetown University offers a comprehensive benefit package including medical, dental, vision, disability, life insurance, and tuition assistance.

Matching Summary

The Director provides strategic leadership for high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses.

Salary

Base: $80,429.00 - $157,238.93; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, dental, vision, retirement, and tuition assistance

Skills & Requirements

Must-have

  • 7-10 years IT operations experience
  • 3-5 years supervisory leadership capacity
  • Team management of seven engineers
  • Hardware deployment and retirement lifecycle
  • Service Level Agreement (SLA) development
  • Vendor relationship and procurement management

Nice-to-have

  • Experience in Higher Education environment
  • Mentorship and performance management skills
  • Collaboration with Network and Systems teams
  • Commitment to academic excellence support
  • Standardized workflow implementation expertise

Key Requirements

  • Bachelor's Degree in IT or related field
  • Minimum 7-10 years progressive IT experience
  • At least 3-5 years in supervisory capacity
  • Proficiency in ITIL framework preferred
  • PMP or CompTIA certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter