Broker Support Qa Analyst

215

Harrisburg, PA, US
Not specified; not specified; benefits: medical/de...
Not specified (assumed office-based)
High school diploma or equivalent
One year case manager experience
Outstanding phone communication skills
Ritter Insurance Marketing is seeking a Broker Support QA Analyst to oversee quality assurance standards and provide support to independent insurance agents. The ideal candidate will have experience in case management and customer service, with strong communication skills and a positive attitude

Job Summary

  • The role involves auditing Quality Assurance standards and communicating trends to the Broker Support leadership team.
  • Candidates will serve as the first point of contact for Case Managers regarding quality, processes, and metrics while providing hands-on coaching.
  • The company offers a comprehensive benefits package including Medical/Dental/Vision Insurance, 401(k), and Paid Holidays.

Matching Summary

Match Score: 75

Ritter Insurance Marketing is seeking a Broker Support QA Analyst to oversee quality assurance standards and provide support to independent insurance agents. The ideal candidate will have experience in case management and customer service, with strong communication skills and a positive attitude.

Salary

Not specified; Not specified; Benefits: Medical/Dental/Vision, 401(k), PTO, Life Insurance, Disability

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • One year Case Manager experience
  • Outstanding phone communication skills
  • Microsoft Office proficiency
  • Basic insurance knowledge

Nice-to-have

  • Positive attitude and teamwork
  • Process improvement recommendations
  • Hands-on coaching abilities

Key Requirements

  • High School Diploma or equivalent
  • One year Case Manager experience
  • One year customer service experience
  • One year Microsoft Office experience

Work Rights

Not specified

Tailored Resume

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