Sales Specialist, Retention - Bannockburn, Il

WM

Bannockburn, IL, United States
Base: $22.26 - $25.92; bonus/equity: eligible for ...
Hybrid
Retain at-risk customers
Negotiate service resolutions
Utilize crm tools
This position is responsible for retaining customers that are 'at risk', have been identified as potential lost business, or have requested cancellation of service

Job Summary

  • This position is responsible for retaining customers that are 'at risk', have been identified as potential lost business, or have requested cancellation of service.
  • Team members will attempt to determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, re-pricing, and/or resolving service quality issues.
  • WM offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, and Company match on 401K.

Matching Summary

This position is responsible for retaining customers that are 'at risk', have been identified as potential lost business, or have requested cancellation of service.

Salary

Base: $22.26 - $25.92; Bonus/Equity: eligible for incentive pay; Benefits: Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, Company match on 401K

Skills & Requirements

Must-have

  • Retain at-risk customers
  • Negotiate service resolutions
  • Utilize CRM tools
  • Active listening and empathy

Nice-to-have

  • Value-based sales skills
  • Cross-functional team collaboration
  • Establish customer relationships

Key Requirements

  • Bachelor's Degree in sales or marketing preferred
  • Two or more years of telesales experience
  • Experience with customer relations and support
  • Must live and work in the U.S.

Work Rights

Must live and work in the U.S.

Tailored Resume

Cover Letter