Dispatcher/reservationist

Regional Municipality of Waterloo

Waterloo, Canada
Base: $29.63 - $36.15 ph; bonus/equity: not specif...
On-site
2 years experience with persons with disabilities
Knowledge of kitchener-waterloo street network
Multi-line phone and two-way radio operation
The Regional Municipality of Waterloo is seeking a part-time Dispatcher/Reservationist to manage trip requests for specialized transit services. The role involves customer service, data entry, and communication with operators and service providers to ensure efficient transit operations

Job Summary

  • The role involves booking and dispatching trip requests for specialized transit while adjusting operator itineraries to ensure efficient resource use.
  • Candidates must possess knowledge of the Kitchener-Waterloo and Cambridge street network to effectively communicate with operators and customers.
  • The position requires strong human relations skills to handle inquiries, resolve conflicts over the phone, and support a diverse community.

Matching Summary

Match Score: 75

The Regional Municipality of Waterloo is seeking a part-time Dispatcher/Reservationist to manage trip requests for specialized transit services. The role involves customer service, data entry, and communication with operators and service providers to ensure efficient transit operations.

Salary

Base: $29.63 - $36.15 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years experience with persons with disabilities
  • Knowledge of Kitchener-Waterloo street network
  • Multi-line phone and two-way radio operation
  • Accurate data entry and database management
  • Ability to read itineraries and maps

Nice-to-have

  • Patience and active listening skills
  • Tact in handling difficult situations
  • Adaptability to technology changes
  • Team collaboration and communication
  • Support for regional equity values

Key Requirements

  • Grade 12 education plus 2 years related experience
  • Experience working with persons with disabilities
  • Knowledge of corporate policies and legislation

Work Rights

Not specified

Tailored Resume

Cover Letter