Lightspeed Commerce is seeking a Cx Enablement Manager to lead training initiatives for its Customers Organization in Berlin. The role focuses on equipping the Expansion Team with the necessary skills and certifications to enhance customer experiences
Job Summary
Lead the design, development, implementation and measurement of training initiatives for new hires and current team members in the Customers Organization, with a key focus on the Expansion Team.
Create live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations.
Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new and existing team members.
Matching Summary
Match Score: 85
Lightspeed Commerce is seeking a Cx Enablement Manager to lead training initiatives for its Customers Organization in Berlin. The role focuses on equipping the Expansion Team with the necessary skills and certifications to enhance customer experiences.
Skills & Requirements
Must-have
Design and implement training initiatives
Develop tailored training programs
Track training effectiveness and report
Strengthen Account Manager confidence
Define expansion conversation framework
Provide system training and workflows
Nice-to-have
Customer-centric approach
Engaging facilitator skills
Adaptable and flexible mindset
Tech-savvy with LMS
Analytical mindset for measurement
Key Requirements
3+ years in training or L&D role
Familiarity with onboarding and upskilling programs
Experience developing and delivering various training formats
Demonstrated ability to track training effectiveness