Lead research and strategy for Service Cloud Adoption, acting as the bridge between product innovation and customer realization
Job Summary
Lead research and strategy for Service Cloud Adoption, acting as the bridge between product innovation and customer realization.
Synthesize insights into strategic recommendations that influence Product, Customer Success, and Digital teams, helping move from high-touch intervention to high-scale digital guidance.
Shape how the world’s leading companies transform their customer service by driving roadmap adoption, scaling success, operationalizing value, and empowering field teams.
Matching Summary
Lead research and strategy for Service Cloud Adoption, acting as the bridge between product innovation and customer realization.
Salary
Base: $150,100 - $227,000 annually; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program
Skills & Requirements
Must-have
Service Cloud Adoption
Customer Success strategy
Product innovation
Data analysis
Program execution
Customer support models
Nice-to-have
AI CRM
Trailblazers
Agentforce
Cross-functional role
Storytelling
Key Requirements
8+ years in Management Consulting, Strategy, or Customer Success