USER EXPERIENCE RESEARCHERS PTE. LTD. is seeking an Operations Support Analyst to provide technical support to end users and ensure timely resolution of technical issues. The ideal candidate should possess strong interpersonal skills, relevant technical experience, and the ability to work in a fast-paced environment with minimal supervision
Job Summary
The role involves providing technical support to end users on various hardware and software issues while resolving incidents within Service Level Agreements.
Candidates must be resourceful and adaptable enough to work with minimal supervision in a fast-paced environment.
The position may require on-call availability including varied shifts covering nights, weekends, and holidays.
Matching Summary
Match Score: 75
USER EXPERIENCE RESEARCHERS PTE. LTD. is seeking an Operations Support Analyst to provide technical support to end users and ensure timely resolution of technical issues. The ideal candidate should possess strong interpersonal skills, relevant technical experience, and the ability to work in a fast-paced environment with minimal supervision.
Skills & Requirements
Must-have
Diploma from recognized polytechnic
Prior technical support experience
Ticketing system usage proficiency
Nice-to-have
Salesforce administration experience
Interpersonal and communication skills
Customer service mind-set
Key Requirements
Diploma from recognized polytechnic (preferably IT related)