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Acquire Asia Pacific Pty is seeking a Customer Contact Officer to provide exceptional support to customers of a prominent ticketing and event supplier. The ideal candidate should have experience in BPO, strong communication skills, and a customer-focused attitude, with the opportunity to work in a dynamic and engaging environment.
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Job Summary
You will serve as an ambassador supporting customers across multiple platforms including phone, email, and social media for major Australian events.
The role involves processing refunds, cancellations, and booking requests while solving problems for clients experiencing sports, arts, and music events.
Employees benefit from a vibrant culture with internal promotion opportunities, yearly kick-off parties, and over 2,700 leadership training courses.
Matching Summary
Match Score: 75
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Acquire Asia Pacific Pty is seeking a Customer Contact Officer to provide exceptional support to customers of a prominent ticketing and event supplier. The ideal candidate should have experience in BPO, strong communication skills, and a customer-focused attitude, with the opportunity to work in a dynamic and engaging environment.
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Skills & Requirements
Must-have
1 year BPO experience
Omni-channel customer service skills
Intermediate Excel and Word proficiency
Strong PC and Microsoft Office skills
Adaptable to changing environments
Nice-to-have
Previous experience on AU accounts
Knowledge of Australian locations and cities
Zendesk platform experience
Relevant industry experience in events or ticketing