Ada is seeking an Implementation Consultant to lead enterprise customer onboarding and implementation, focusing on integrating their AI customer service platform. The ideal candidate will have a strong technical background, excellent communication skills, and experience in SaaS environments
Job Summary
Ada is an AI transformation platform dedicated to making customer service extraordinary by resolving over 83% of conversations through automation.
The Implementation Consultant leads enterprise customers through the entire onboarding journey, designing scalable solutions and integrating the platform into client ecosystems.
Candidates must possess strong technical aptitude with working knowledge of APIs and the ability to translate complex goals into actionable automation strategies.
Matching Summary
Match Score: 85
Ada is seeking an Implementation Consultant to lead enterprise customer onboarding and implementation, focusing on integrating their AI customer service platform. The ideal candidate will have a strong technical background, excellent communication skills, and experience in SaaS environments.
Salary
Base: $90,000 - $120,000 OTE CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
3+ years implementation consulting experience
API and data flow troubleshooting skills
SaaS ecosystem integration expertise
Logic-based workflow design proficiency
Client stakeholder management capability
Nice-to-have
Generative AI solution implementation knowledge
CX automation tools experience
Curious and resilient mindset
Bias for action and continuous learning
VP-level stakeholder influence skills
Key Requirements
3+ years in implementation consulting or professional services
Experience integrating SaaS tools like Salesforce or Shopify
Strong understanding of logic-based workflows and decision trees