It Service Management Consultant

AIA Group

Not specified
It service desk management
Incident and problem management
Itil framework compliance
MediCard Phils., Inc. is seeking an IT Service Management Consultant to oversee IT service delivery, ensuring high customer satisfaction and operational efficiency. The ideal candidate will have a strong background in IT service management, leadership skills, and familiarity with ITIL best practices

Job Summary

  • The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders, ensuring high levels of customer satisfaction, service quality, and operational efficiency.
  • MediCard is committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.
  • The role involves managing service desk operations, incident and problem management, service level agreements (SLAs), and continuous improvement initiatives.

Matching Summary

Match Score: 85

MediCard Phils., Inc. is seeking an IT Service Management Consultant to oversee IT service delivery, ensuring high customer satisfaction and operational efficiency. The ideal candidate will have a strong background in IT service management, leadership skills, and familiarity with ITIL best practices.

Skills & Requirements

Must-have

  • IT service desk management
  • Incident and problem management
  • ITIL framework compliance
  • Service level agreement monitoring
  • Service management tools proficiency
  • Customer and stakeholder engagement

Nice-to-have

  • Leadership and team mentoring
  • Process optimization and automation
  • Strong analytical and communication skills
  • Attention to detail and quality focus
  • Ability to manage multiple priorities
  • Collaboration with technical and non-technical teams

Key Requirements

  • Bachelor’s Degree in IT or related field
  • Minimum 5 years IT service management experience
  • ITIL Foundation certification required
  • Experience managing IT service desks or support teams
  • Preferred ITIL Intermediate or Expert certification

Work Rights

Not specified

Tailored Resume

Cover Letter