Office Technology Support Associate

PwC Belgium Tax News

Microsoft 365 support
Windows operating systems support
Mobile operating systems support
Provide a broad range of technology support to PwC including end user and infrastructure support via both in-person and virtual environments

Job Summary

  • Provide a broad range of technology support to PwC including end user and infrastructure support via both in-person and virtual environments.
  • Participate in Technology-driven projects at the regional and/or local level.
  • Use clear, concise and grammatically correct communication, in a structured way, when connecting with others.

Matching Summary

Provide a broad range of technology support to PwC including end user and infrastructure support via both in-person and virtual environments.

Skills & Requirements

Must-have

  • Microsoft 365 support
  • Windows Operating Systems support
  • Mobile Operating Systems support
  • VoIP/telecom technology support
  • Video conferencing systems support
  • Printer and peripheral device support
  • Troubleshoot hardware, software, network issues
  • Onboarding and offboarding support
  • Ticket management and SLA adherence
  • Document user support tasks
  • Customer focused mindset
  • Work in a technical environment
  • Comply with standard operating procedures
  • Adaptable and work within deadlines
  • Exceptional organizational skills
  • Self-prioritize tasks
  • Strong diagnostic skills
  • Escalate unresolved issues
  • Maintain and update IT Asset inventory
  • Deliver education and training to users

Nice-to-have

  • ITIL considered an asset
  • Continuous improvement mindset
  • Agility when situations require
  • Build/sustain relationships
  • Uphold firm's code of ethics

Key Requirements

  • 1-3 Years Experience
  • Associate Degree in Information Technology or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter