At AFCA, technology isn’t just about systems, it’s about fairness and helping Australians resolve financial complaints fairly and efficiently
Job Summary
At AFCA, technology isn’t just about systems, it’s about fairness and helping Australians resolve financial complaints fairly and efficiently.
You’ll be the first point of contact for IT support, contributing directly to faster resolutions and better experiences for consumers and financial firms.
AFCA offers a highly inclusive workplace culture with flexible working arrangements, generous leave options, and recognition for diversity and inclusion.
Matching Summary
At AFCA, technology isn’t just about systems, it’s about fairness and helping Australians resolve financial complaints fairly and efficiently.
Skills & Requirements
Must-have
Level 1 and 2 IT support
Active Directory administration
End-user computing support
Incident and service request management
Customer-centred IT support
Nice-to-have
ITIL foundations knowledge
Experience with IP telephony
Familiarity with cloud platforms
Enterprise systems experience
Continuous service improvement mindset
Strong communication skills
Hybrid working flexibility
Key Requirements
Experience supporting end-user computing and telephony
Familiarity with Active Directory and basic networking