Customer Issue Resolution Analyst, Cbg Thailand

3M

Manila, Philippines
Thai language proficiency required
Credit and collections experience
Complaint management skills
The role involves managing end-to-end customer issue resolution activities including credit, collections, and complaints management

Job Summary

  • The role involves managing end-to-end customer issue resolution activities including credit, collections, and complaints management.
  • This position requires strong analytical skills to identify root causes of issues and coordinate with cross-functional teams for timely resolutions.
  • Candidates must demonstrate high proficiency in the Thai language while maintaining professional communication in English with diverse stakeholders.

Matching Summary

The role involves managing end-to-end customer issue resolution activities including credit, collections, and complaints management.

Skills & Requirements

Must-have

  • Thai language proficiency required
  • Credit and collections experience
  • Complaint management skills
  • Cross-functional coordination
  • Excel and Microsoft Office proficiency

Nice-to-have

  • Sales Force experience
  • Training new employees
  • Process improvement participation
  • Negotiation skills
  • Fast learner with ambiguity tolerance

Key Requirements

  • Bachelor degree required
  • Minimum 2 years in Customer Issue Resolution or Billing
  • High proficiency in Thai language (Reading, Writing, Speaking, Listening)
  • Ability to communicate in spoken and written English

Work Rights

Not specified

Tailored Resume

Cover Letter