Base salary not specified; cash-based incentive pr...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management, focusing on governance and operational excellence aligned with ITIL best practices. The role involves overseeing incident, change, and problem management, ensuring compliance with SOX ITGCs, and driving continuous improvement within the ITSM framework
Job Summary
The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays per year.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management, focusing on governance and operational excellence aligned with ITIL best practices. The role involves overseeing incident, change, and problem management, ensuring compliance with SOX ITGCs, and driving continuous improvement within the ITSM framework.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Executive communication and facilitation skills
Ability to balance control with agility
Data-informed leadership mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls